Did you Search this Help File?

Take advantage of the help and support built into the software, as described in the Program Layout section of the User's Guide. This document can be searched, and you should try different potential terms, sometimes less is more when searching (use just the unique word or words). A Table of Contents is also available.

Do Not Contact Support For:

• Licensing/Sales. Use www.iesweb.com or sales@iesweb.com.
• Modeling Advice. Determining how to model a structure is your responsibility as an engineer.
• Model Validation. IES cannot validate your model or your results. If you can document a software defect, contact support and we will investigate further and create fixes as necessary.
• Engineering Theory. IES is not in the business of educating engineers. There are textbooks referenced in this help file.

Technical Support      

• Support Email: support@iesweb.com. Replies are usually within 2 business hours, if you don't hear anything within a business day, assume it got spam filtered or lost and follow-up. For best results, be sure to ask a question, indicate exactly which IES product & version you are using, include as much detail as is practical. If relevant, please attach a project file and/or screenshots.

• Support Telephone: Not Available. We have found this to be too inefficient for everybody. With email you can attach a screen shot, a project file, and we can better direct your question to the IES expert for that product or area.  Phone tag takes longer than you think.

• Business Questions: For any licensing or sales-related questions or issues contact sales@iesweb.com.

• Free Training Videos: Training videos can be accessed here.