Did you Search this Help File?

Be sure you make use of the help and support built into the software, as described in the Essentials section of the User's Guide. This document may be searched, and you should try different potential terms, sometimes less is more when searching--use just the unique word or words!  There is also a logical Table of Contents available.

Do Not Contact Support For:

• Licensing or Sales: use www.iesweb.com or sales@iesweb.com.
• Questions about how to model a particular structure. Such questions are your responsibility as an engineer.
• IES cannot validate your model or your results.  If the "seem" incorrect, please figure out WHY they are incorrect.  If you can document a defect, we will be happy to investigate deeper and fix things as necessary, but we cannot afford to check every customer's model.
• Questions about engineering theory. IES is not in the business of educating engineers.  There are textbooks referenced in this help file and we can provide more guidance as to where to look if you cannot find one.

Technical Support      

• Support Email: support@iesweb.com (Replies are usually within 2 business hours, if you don't hear anything within a day, assume it got spam filtered or lost and follow-up!  For best results be sure to ask a question, indicate exactly which IES product & version you are using, include as much detail as is practical or relevant, including attaching a project file.  "I have a problem, can you help?" is a frequently submitted question, to which the answer is always: "Maybe, what is the problem!".

• Support Telephone? No, sorry! We have found this to be too inefficient for everybody. With email you can attach a screen shot, a project file, and we can better direct your question to the IES expert for that product or area.  Phone 'tag' takes longer than you think.

• Business Questions: For any licensing or sales-related questions or issues: sales@iesweb.com.

• Free Training Videos: See the Table of Contents in this help system!